Frequently Asked Questions
Everything you need to know about shopping with Arena North America
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days within North America. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I initiate a return or exchange?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our Returns Portal to print a prepaid shipping label and start the process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Do you offer a warranty on your products?
Yes, all Arena North America products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer service team via live chat.